Privacy Policy

Last updated: January 30, 2025

NET TECHNOLOGIES INC ("Company", "we", "us", or "our") operates the Textly PDF document extraction service ("Service"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service.

Company Information

NET TECHNOLOGIES INC 16192 Coastal Highway
Lewes, DE 19958
Email: legal@textlypdf.com

1. Information We Collect

1.1 Personal Information

We collect information you provide directly to us:

• Account Information: Name, email address, password
• Profile Information: Company name, job title, profile picture
• Contact Information: Billing address, phone number
• Payment Information: Credit card details (processed securely by Stripe)

1.2 Document Content

• Uploaded Documents: PDF files and images you upload for processing
• Extracted Data: Text, tables, and structured data extracted from your documents
• Processing Metadata: File names, upload timestamps, processing status

1.3 Usage Information

• Log Data: IP address, browser type, operating system, pages visited
• Device Information: Device type, unique device identifiers
• Usage Analytics: Feature usage, session duration, API calls
• Performance Data: Processing times, error rates, service reliability metrics

1.4 Cookies and Tracking

• Essential Cookies: Required for authentication and service functionality
• Analytics Cookies: Google Analytics, Mixpanel for usage analysis
• Preference Cookies: Language settings, theme preferences
• Security Cookies: CSRF protection, session management

2. How We Use Your Information

2.1 Service Provision

• Process and extract data from your documents
• Provide customer support and technical assistance
• Maintain and improve service functionality
• Enable account management and billing

2.2 Communication

• Send service-related notifications and updates
• Respond to your inquiries and requests
• Provide technical support and guidance
• Send important account and billing information

2.3 Analytics and Improvement

• Analyze usage patterns to improve our services
• Monitor service performance and reliability
• Conduct research and development for new features
• Generate aggregated, non-personal statistics

2.4 Legal and Security

• Comply with legal obligations and regulations
• Protect against fraud, abuse, and security threats
• Enforce our Terms of Service
• Resolve disputes and investigate violations

3. Information Sharing and Disclosure

3.1 Third-Party Service Providers

We share information with trusted service providers who assist us in operating our Service:

• Stripe: Payment processing (credit card information)
• Groq: AI-powered document processing (document content)
• Supabase: Database and storage services (account and document data)
• Google Analytics: Usage analytics (anonymized usage data)
• Email Service Providers: Transactional emails (email addresses)

3.2 Legal Requirements

We may disclose your information if required by law or in good faith belief that such action is necessary to:

• Comply with legal process or government requests
• Protect and defend our rights or property
• Investigate potential violations of our Terms of Service
• Protect the personal safety of users or the public

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

3.4 Consent

We may share your information with third parties when you have given us explicit consent to do so.

4. Data Storage and Security

4.1 Data Storage

• Location: Data is stored on secure servers in the United States
• Infrastructure: We use enterprise-grade cloud providers with SOC 2 compliance
• Backup: Regular backups ensure data availability and disaster recovery

4.2 Security Measures

• Encryption: Data is encrypted in transit (SSL/TLS) and at rest (AES-256)
• Access Controls: Role-based access controls and multi-factor authentication
• Monitoring: 24/7 security monitoring and intrusion detection
• Regular Audits: Security assessments and vulnerability testing

4.3 Data Retention

• Account Data: Retained while your account is active and for 90 days after deletion
• Document Content: Stored permanently with unlimited access (as per our service offering)
• Usage Logs: Retained for 2 years for analytics and troubleshooting
• Payment Data: Billing records retained for 7 years for tax and legal compliance

5. Your Data Rights

5.1 Access and Portability

• View and download your personal information
• Export your extracted data in standard formats (JSON, CSV, XML)
• Request a copy of all data we have about you

5.2 Correction and Updates

• Update your account information at any time
• Correct inaccuracies in your personal data
• Modify your communication preferences

5.3 Deletion

• Delete your account and associated personal data
• Request removal of specific documents or extracted data
• Deactivate cookies through browser settings

5.4 Objection and Restriction

• Opt out of marketing communications
• Restrict processing for specific purposes
• Object to automated decision-making (where applicable)

6. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. When we transfer your information internationally, we ensure appropriate safeguards are in place.

7. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

8. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

8.1 Legal Basis for Processing

• Contract: Processing necessary to provide our services
• Legitimate Interest: Analytics, security, and service improvement
• Consent: Marketing communications and optional features
• Legal Obligation: Compliance with applicable laws

8.2 GDPR Rights

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

8.3 Data Protection Officer

For GDPR-related inquiries, contact our Data Protection Officer at legal@textlypdf.com.

9. CCPA Compliance (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

9.1 Categories of Information Collected

• Personal identifiers (name, email, IP address)
• Commercial information (subscription details, usage data)
• Internet activity (browsing history, interactions)
• Professional information (company, job title)

9.2 CCPA Rights

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising CCPA rights

Note: We do not sell personal information to third parties.

10. Cookies Policy

10.1 Types of Cookies

• Strictly Necessary: Essential for service functionality
• Performance: Analytics and usage monitoring
• Functional: User preferences and settings
• Targeting: Personalized content and advertising (if applicable)

10.2 Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may limit service functionality.

11. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.

12. Data Breach Notification

In the event of a data breach that affects your personal information, we will:

• Notify affected users within 72 hours of discovery
• Provide details about the nature and scope of the breach
• Explain the steps we are taking to address the incident
• Offer guidance on protective measures you can take

13. Business Communications

13.1 Transactional Emails

We will send you service-related communications including:

• Account activation and verification
• Billing and payment notifications
• Security alerts and updates
• Important service announcements

13.2 Marketing Communications

With your consent, we may send:

• Product updates and new features
• Educational content and best practices
• Special offers and promotions
• Newsletter and industry insights

You can opt out of marketing communications at any time.

14. Privacy Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Sending an email notification (for material changes)
• Providing an in-app notification

Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy.

15. Contact Information

For questions about this Privacy Policy or our privacy practices, please contact us:

Email: legal@textlypdf.com
Address: NET TECHNOLOGIES INC, 16192 Coastal Highway, Lewes, DE 19958

Data Protection Inquiries: Include "Privacy Policy" in the subject line Response Time: We will respond to privacy-related inquiries within 30 days

16. Supervisory Authority

If you are located in the EEA and believe our processing of your personal data violates GDPR, you have the right to lodge a complaint with your local supervisory authority.

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This Privacy Policy is effective as of January 30, 2025, and applies to all users of the Textly service.